What are Nuneaton and Bedworth PCN ARRS Roles?

Nuneaton & Bedworth PCN has a range of additional roles supporting all surgeries within the Primary Care Network allowing for specialised patient care.

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

The care coordinator role ensures patient health and care planning is timely, efficient, and patient-centered; this include responsibilities for the coordination of the patient’s journey through primary care and secondary care.

This is achieved by bringing together all the information about a person’s identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

The care coordination role is embedded within the Primary Care Network Direct Enhanced Service, which aligns to the NHS Long Term Plan’s commitment to make personalised care business as usual a cross the health and care system.

Clinical pharmacists are experts in medicines and how they are used. We are very fortunate to have clinical pharmacists in our team as they can help our doctors and nurses to spend more time with patients while they deal with the majority of medicine-related queries.

Our clinical pharmacists deal with repeat prescriptions, reviews, common minor ailments, urgent medication requests and deal with medication for patients recently discharged from hospital.

Our GPs may ask the clinical pharmacist to get in touch with you if you take lots of medications from time to time. This is to review your symptoms and check they’re still the best medications to be on. Where better, newer alternatives are available, they’ll discuss this with you and your GP.

The PCN currently employs a small team of dietitians. 

What is a dietitian?

Dietitians are qualified healthcare professionals who use nutrition science to help people make informed decisions about the food they eat and their lifestyle, both for promoting good health and improving symptoms of disease.

We use the most up-to-date public health and scientific research on food, health and disease which we then translate into practical guidance to enable people to make appropriate lifestyle and food choices. 

We provide individual advice to adults with the following conditions:

• Malnutrition
• Diabetes/high risk of developing Diabetes
• Weight Management
• Cardiovascular Disease
• Functional bowel disorders

Where are we based? 

We offer a combination of face to face and telephone clinics. Currently face to face clinics are based at:

Nuneaton

Old Mill Surgery, Red Roofs Surgery, Arbury Medical Centre, Manor Court Surgery

Stockingford Surgery

Bulkington

Rugby Road Surgery

How to refer to us? 

Ask your GP or health care professional to refer to us.

Useful Links:

Local Community Services:

Enhanced Access providing patient access to appointments is being delivered directly by Nuneaton and Bedworth Primary Care Network on behalf of its 16 General Practices from April 2024; the service will offer improved access to appointments and other general practice services, virtually and face to face when your Practice is closed.

This ‘enhanced access’ means:

• GP services will be providing appointments until 8pm on weekdays, and from 9am-5pm on Saturdays as a minimum.
• Appointments will be both bookable in advance and available for same day (and able to be cancelled by the patient).
• A mix of services will be available within these additional hours with access to the range of health professionals working in the primary care team.
• There will be a choice of ways to access appointments depending on clinical need, such as telephone, online consultation, or face to face.

If a face-to-face appointment is needed, this will be at one of two GP practices in the local area. 

Red Roofs Surgery

31 Coton Road, Nuneaton, CV11 5TW

Bulkington Surgery

School Road, Bulkington, CV12 9JB

Practitioners will include General Medical Practitioners (GP), Nurses, Advanced Nurse Practitioners (ANP), Advanced Clinical Practitioners, and Health Care Assistant’s (HCA). As the service develops it is hoped to also include First Contact Practitioners, Pharmacists and Pharmacy technicians too.

Appointments will be available to book 14 days in advance.

The Enhanced Access service is to compliment you general practice delivery and will be run ‘initially’ virtually weekdays (Monday – Friday) between 18.30 and 20.00 and face to face on Saturdays from 09.00 – 17.00.

Contact Details:

Enhanced Access questions and queries – please email [email protected]

Complaints and Compliments and Safety concerns – please email [email protected]

Our First Contact Physiotherapists are here to assess and diagnose any new aches, pains and injuries to your bones, joints and muscles. 

They offer expert advice on how best to manage your condition, arrange follow-up appointments and can refer you to a specialist for further treatment if necessary. They can also speak to the GP straightaway if you need any medication during your appointment.

Physiotherapists train for longer than GPs on issues with bones, joints and muscles so are the perfect specialists to see for these matters. Having a physiotherapist directly at your GP practice means you get seen quicker and recover faster. 

Living Well Mental Health Practitioners do mental health support differently, with a focus on your skills, aspirations and experiences.

We support people who experience mental health difficulties to work towards recovery, stay well, make their own choices & take part in everyday life.

Living Well mental health practitioners are available across all practices.

They work closely with our GPs and can talk to you about the wide range of treatments that can help you. This may include medication options, therapy or support with relationships, housing, debt or employment.

Whether you’re experiencing new or existing mental health problems, our Mental Health Practitioners are here to offer support that stops difficult times from becoming worse.

What is persistent pain?

Chronic or persistent pain refers to pain that lasts for more than 3 months, despite medication or treatment. Unlike acute pain, which serves as a warning sign of injury or illness, chronic pain persists after the initial cause has healed. Sometimes, pain can manifest without any history of an injury or operation.

Chronic/persistent pain can significantly impact your life, both physically and emotionally. It can:

• Limit your ability to perform daily activities
• Interfere with sleep
• Lead to fatigue
• Affect mood and mental health wellbeing
• Strain relationships

What is the Pain Management Service?

The remote service provides easy, direct access to experienced professionals who are specifically trained in pain management.

This service is appropriate for patients over the age of 16 presenting with pain that has persisted for 6 months or more.

The programme aims to:

• Support you with specialist Pain Practitioners and personal Health & Wellbeing Coaches
• Help you understand how chronic pain develops and persists
• Show you ways to manage your pain
• Support your independence
• Improve your quality of life
• Help find the best medicines for your pain

Patients are offered a 16-week programme where they can explore a range of modules and tools to help manage their own pain. This service is not suitable for patients awaiting investigation or treatment for their pain, or patients experiencing complex mental health issues.

LINK TO INTRODUCTORY VIDEO: https://youtu.be/ehtw-d9W7m4

How do I access this service?

Woodlands Surgery, Rugby Road Surgery, The Old Cole House, Bulkinton Surgery, Bedworth Health Centre, Manor Court Surgery, The Grange Medical Practice, Chapel end Surgery, Arbury Medical Practice, Stockingford Medical Centre, Camphill Health Centre, Red Roofs Surgery, Riversley Road Surgery, Queen’s Road Surgery, Old Mill Surgery and Chaucers Surgery have access to the Pain Management Service. Please speak to your practice or GP for more information.

Reporting an Adult Safeguarding Concern

I feel I am being abused or neglected, how can I report this?

1. Tell someone you trust immediately; this might be:
   • a family member
   • a friend
   • a visiting professional such as a nurse or care worker
   • your family doctor (GP)
   • a hospital doctor or nurse
   • a Police officer
   • a housing officer

All of these people will be able to help you. They will pass on the information you give them to someone who can help or will help you to pass this information on yourself.

They will not do anything which will make things worse for you and your views, wishes and feelings will always be considered.

2. Where an adult is:

• Unable to look after themselves, due to the level of their care and support needs, and
• Is experiencing or is at risk of abuse or neglect

Contact Social Care and Support on: 01926 412080. Our social care and support teams can offer advice and support to you and, where necessary, arrange appropriate services.

3. To report a crime or raise a concern about abuse with Warwickshire Police, you can phone non-emergency number on: 101. But if it is an emergency always dial: 999

Safeguarding Adults – https://www.safeguardingwarwickshire.co.uk/safeguarding-adults

Making a Safeguarding Referral for Children:

Before making a referral – please take a look at the Spectrum of Support document to decide whether your concerns require a referral to Children’s Social Care.

For urgent concerns – if you have an urgent child protection concern and need to get in touch with us, call the Front Door on 01926 414144.

Lines are open:

• Monday to Thursday – 8.30am – 5:30pm
• Friday – 8.30am – 5:00pm

You will then need to complete and return a Multi-Agency Contact Form (MAC) and send via email to the Front Door team:

Please email – [email protected]

Out of hours – if you need to get in touch out of usual office hours, please contact the Emergency Duty Team immediately on 01926 886922.

Emergencies – if you think that a child is at immediate risk, contact the police immediately on 999.

Non-urgent concerns – complete the Multi Agency Contact Form and send to email address as stated above.

Safeguarding Children – https://www.safeguardingwarwickshire.co.uk/safeguarding-children

Our social prescribing link workers and health improvement team help with a whole range of non-clinical needs that can have a profound effect on your health and wellbeing. They have time to listen and work with patients over a number of weeks both face to face and by phone/video.

They can put you in touch with community support and groups, as well as come along with you to get you started. They can help you plan what you want to do and get there.

Although they’re unable to do it for you, they’ll be there for you the entire way, listening to your needs and providing all of the information that organisations and groups can do to help you.

Walk and Talk Patient Feedback