Access to General Practice Services

Access to General Practice Services

General practice is here for you

Practice Healthcare Teams

Contacting Your GP Practice

Non-urgent advice: We Are Here For You

General practice is here for you, but how you contact your GP surgery might be different at the moment. Face-to-face appointments are available to patients where there is a clinical need. If you prefer a certain appointment type, then please talk to your practice. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.

There are three ways you can choose to get in touch with your practice to get help:

Visit your GP surgery website and complete a secure online form to request advice or treatment. You will receive a response as soon as possible, usually within two working days. Online forms should not be used for very urgent medical problems.

Call your surgery to arrange an appointment. You will usually be assessed on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss it with your practice.

You can visit your practice in person but please follow social distancing guidelines. You should not visit your practice in person if you are isolating due to COVID-19 or if you have any symptoms of COVID-19. You may be asked some questions about your condition to decide which member of the general practice team it would be most appropriate for you to see.

Pick the option that suits you best. No matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.

Your practice may:
• Book a face-to-face appointment for you
• Arrange a phone or video consultation
• Send you a text message, for example, inviting you for a blood test
• Arrange a home visit, or
• Refer you to another service.
However they respond, you can be rest assured that they are always looking after your needs.

Regardless of how you contact your practice, your practice will help you get the care you need, whether it’s a face-to-face appointment, a phone or video call, or by sending a text/online message

For urgent medical help

If you have an urgent medical problem and you’re not sure what to do, NHS 111 online can help or you can call NHS 111
For life-threatening emergencies, dial 999.

Non-urgent advice: Visiting Us

When visiting any surgery, please remember you still should wear a face covering and maintain social distancing to protect vulnerable patients from Coronavirus infection.

Your GP practice team is here to help you.